Website and enquiry terms

These terms explain the quote enquiry service on this website. Removal and clearance bookings are agreed directly with the independent service provider handling enquiries.

Requesting a quote

The form sends your details to the provider so it can assess the job and respond. Submitting a request or viewing the thank-you page does not create a booking or guarantee availability.

Give an accurate inventory, collection and delivery details, access information and date. Mention extra stops, dismantling, heavy items and anything that needs specialist handling.

Agreeing a booking

Before accepting a quote, obtain the provider's business and contact details and written booking terms. Confirm the date, arrival window, crew, scope, price basis, payment schedule and any deposit. Ask about changes, cancellation and waiting time before agreeing.

A fixed quote applies to the work described. If the inventory, access or other requirements change, ask for the revised scope and price to be agreed before additional work starts. For hourly jobs, confirm the minimum booking and how time is measured.

Care, cover and questions

Check the provider's cover, exclusions, packing requirements and claims procedure, particularly for fragile or valuable belongings. Do not assume that every item or type of damage is covered.

For a booked job, use the contact details on your confirmation to discuss changes or concerns. For a website enquiry, use the contact form. See the privacy policy for how form details are handled.